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Managed Hosting in Europe: A Review of the Managed Hosting Market and Suppliers in Europe
The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest

define bespoke software  address service levels and define what the penalties are for failing to meet them. It has already been pointed out in section 3 that one of the benefits of working with an MHP should be a better SLA than might be expected from an internal IT function but also that failure to meet the defined SLA has consequences. A key metric in a SLA is system availability, or up-time , as a percent of total time. Typically MHP SLAs provide upwards of 99.95%, but remember there is a big difference between 0.05% outage Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » define bespoke software


RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

define bespoke software  the enterprise applications. Using defined query scripts dictated by specific processes, data is extracted, analyzed, and reported. The reports highlight savings to be realized from processes not currently being used, or processes contained in the new release of the software. A simple example will help to illustrate how EPI software can assist in quantifying the benefits of a new release. Let's say the new release of your existing ERP software provides an e-commerce facility whereby your customers can Read More...
CARL Software
Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is

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VDoc Software
A subsidiary of the Axemble Group, a holding company with extensive experience in the small to medium business (SMB) market, VDoc Software is an independent

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Software Evaluation and Software Selection
Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an

define bespoke software  no effective way to define their business requirements, and cannot effectively identify critical vendor and product questions (criteria) from all the stakeholders. Gathering all required criteria from stakeholders is time-consuming and becomes a problem at the early stages of the project. There is a push for the project to get underway and for a fast implementation, because delays mean lost revenue and lost user buy-in. When criteria are selected and submitted to the vendor, the project team often lacks Read More...
Selecting Software: A Systematic Approach to Buying Software
In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying

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HighJump Software
Located in Minneapolis, Minnesota (US), HighJump Software is a supply chain execution solutions provider. It was established in 1983 as Data Collect Systems

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Software-As-a-Service Primer for Independent Software Vendors
Learn what s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors.

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Smart Software
Founded in 1984, Smart Software is a provider of enterprise-wide demand forecasting, planning, and inventory optimization solutions. Smart Software@s flagship

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Cezanne Software
Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and

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Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

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Ultimate Software: Delivering Breakthrough Products
Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few

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Entry Software Corporation
Since it was founded in 1998 in London, Ontario (Canada), Entry Software Corporation has provided work management solutions for information technology (IT

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Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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