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The Secret of One Vendor's Success in the Retail Supply Chain
Using the service-oriented architecture concepts of reusability and standards-based interoperability, and based on extensive experience with legacy systems and

secret service  Secret of One Vendor's Success in the Retail Supply Chain Eqos ( http://www.eqos.com ) is a UK-based provider of on demand, Internet-based global sourcing and supplier management solutions for the retail supply chain worldwide. For more background on the vendor's beginnings and early growth, please see One Vendor's Quest to Garner a Global Sourcing Ecosystem and A Retail Sourcing Suite Built on Experience. Eqos's Underlying Collaboration Platform At the core of Eqos's offering is a platform that Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » secret service


PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1
In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an

secret service  The Best-kept Secret in Indirect Spend Management? - Part 1 In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an overseas event for me to learn about a lesser-known successful software vendor. Namely,  during my attendance of UNIT4 ’s user event in the UK in early 2010 , I encountered PROACTIS as UNIT4’s exhibiting partner for spend management and e-procurement solutions. PROACTIS Group , a Read More...
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

secret service  post: The Field Service Secret Weapon ). These groups typically view service management as a revenue source, a customer experience differentiator, or both. They require tight integration with multiple data sources, including in-house data from ERP and other systems, and external data from partners and vendors, but they’re looking for nimble deployment options (private, hybrid, or public cloud), and the flexibility of automating their unique business processes via business process management (BPM) Read More...
Desktop Management's Dirty Little Secret
ESD (electronic software distribution) promises to simplify software distribution and management, and eliminate ''sneakernet'' the costly, time-consuming manual

secret service  Management's Dirty Little Secret Introduction You've just spent nearly $2 million to roll out Windows Server 2003 on the promise that you could reduce the number of Microsoft application servers throughout your global enterprise by 25 percent. There were other assurances of more streamlined application delivery and performance. Here's a tip: Don't start counting the return on investment (ROI) yet. The ROI that software vendors promise often ignores the time and expense of installing and maintaining Read More...
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 2
Part 1 of this blog series introduced PROACTIS, a UK- and US-based specialist vendor of spend control and e-procurement solutions with accredited partners

secret service  The Best-kept Secret in Indirect Spend Management? - Part 2 Part 1 of this blog series introduced PROACTIS , a UK- and US-based specialist vendor of spend control and  e-procurement  solutions with accredited partners worldwide.  I had the chance to meet the company during my attendance of UNIT4 ’s UK user event in early 2010, where PROACTIS was an exhibiting partner. The article then expanded on the company’s history, its  procure-to-pay  product offering, customers, and partners. Part Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

secret service  SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami E. Robins - March 13th, 2000 Event Summary In October 1999, MCI WorldCom (NASDAQ- WCOM ) and Sprint (NYSE - FON, FON PR, FON PRA, FXN, PCS) announced a merger agreement that will bring together two giant telecommunications companies with complementary capabilities. SPRINT offers wireless PCS networking while MCI WorldCom has an expanding Read More...
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

secret service  Parts Planning RFI/RFP Template Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology Read More...
Service Partners
Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects.

secret service   Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

secret service  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

secret service  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

secret service  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

secret service  through Service Excellence Differentiation through Service Excellence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resourc Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

secret service  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

secret service  Level Agreements for Manufacturers and Software Vendors in the Supply Chain Originally Published - April 21, 2008 Globalization and lean manufacturing are realities for today's manufacturers. As the manufacturing network increases and extends across borders, so do the complexities of moving components and tracking these goods, as well as difficulties in delivering the products on time, both to manufacturers and to final customers. This new reality of manufacturing is now facilitated through supply Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

secret service  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More...

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