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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 secret service


The Secret of One Vendor's Success in the Retail Supply Chain
Using the service-oriented architecture concepts of reusability and standards-based interoperability, and based on extensive experience with legacy systems and

secret service  Secret of One Vendor's Success in the Retail Supply Chain Eqos ( http://www.eqos.com ) is a UK-based provider of on demand, Internet-based global sourcing and supplier management solutions for the retail supply chain worldwide. For more background on the vendor's beginnings and early growth, please see One Vendor's Quest to Garner a Global Sourcing Ecosystem and A Retail Sourcing Suite Built on Experience. Eqos's Underlying Collaboration Platform At the core of Eqos's offering is a platform that provide

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 2


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Desktop Management's Dirty Little Secret


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IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


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Using Service Management Software to Enhance the Customer Experience


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The ROI of Software as a Service


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Top Software for Service Companies


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