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The Challenge to Achieve Perfect Order Management
Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must

ticket to read  channels. For instance, in big-ticket discrete manufacturing arenas such as industrial machinery and complex testing equipment, it often costs manufacturers tens to hundreds of thousands of dollars to prepare a proposal. Companies that manually prepare complex configurations reported that at least half of their orders have errors, and for the largest firms, the cost to correct them can reach tens of millions of dollars annually. It takes a team of sales, engineering, finance, and others to create the Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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19 Steps to Maintain an Accurate Inventory What You Must Know About Your Inventory
It takes $2,500 in new sales to make up $100 in lost inventory, assuming a 4 percent return. Keeping an orderly warehouse with up-to-date processes and informed

ticket to read  notes on the pick ticket meant. Now the buyer is livid so he or she goes to get the piece, which he or she can't find, and eventually has to order. Figure 2: Stock Check Step 4: Clean and organize the warehouse. James Q Wilson and George Keilling developed the Broken Windows Theory which states that Crime is the result of disorder. If a window is broken and not repaired people will conclude that no one cares. Soon more windows will be broken and a sense of anarchy will move to the street upon which it Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

ticket to read  on predetermined policy, the ticket should be assigned to a designated person(s) for remediation. The ticket should be classified as open until fixed. The classification changes to closed after a subsequent scan verifies elimination of the vulnerability. Does the solution's ticketing function integrate with external systems? Helpdesks in large organizations already use a trouble-ticketing system. As a result, be sure the VM solution can integrate with third-party ticketing systems via a dedicated Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

ticket to read  order status inquiry, trouble ticket status and password reset share a lot in common across all customers. These standard dialogs and grammars can be integrated with a specific customer knowledge base and VSS to provide faster and cheaper deployment. Now the barrier for consistency between web self-service and voice is no longer technological, but organizational. IV. Voice Self-Service: The Expanded Role of Hosting Providing VSS via a hosted model is not new, but the approach has undergone fundamental Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ticket to read  Self-Service Is Just the Ticket for Fandango The new Internet boom is in full swing, and media types are all abuzz trying to figure out “what’s new” and “what’s different” from the first dot-com go around. How about this: A laser focus on keeping costs down despite the business growing tenfold? Here’s another one: Driving improvements to the customer experience in order to deliver value to customers even while the coffers are filling up. It sounds almost too good to be true, but it’s Read More...
Key SCM Features to Look For (And Major Players to Look Out For)
Many CFOs, CTOs, supply chain managers, and logistics managers struggle to decide which supply chain management (SCM) software is best-suited to their

ticket to read  SCM Features to Look For (And Major Players to Look Out For) Many CFOs, CTOs, supply chain managers, and logistics managers struggle to decide which supply chain management (SCM) software is best-suited to their organizational needs. It doesn’t help that there is an abundance (literally hundreds) of SCM solutions available on the market. Today, I’ll help you understand key SCM modules, and look at some key players with well established SCM solutions. Key SCM Features The core purpose of any SCM Read More...
To BI or not to BI
Nowadays a company should not even question whether it needs business intelligence (BI) or not. Those who do not have it yet should include it in their future

ticket to read  BI or not to BI Nowadays a company should not even question whether it needs business intelligence (BI) or not. Those who do not have it yet should include it in their future strategies, while those who do have it should search for ways to make BI work at its full potential. You Don’t Have It Yet? Let's first analyze and understand why a company may not have BI: 1. BI is too expensive If this is what has been preventing you from acquiring BI, it’s not a valid reason. There are free BI tools, such as Read More...
How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation
Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource

ticket to read  to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues. Read More...
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

ticket to read  ERP or Not to ERP (In Manufacturing, It Isn't Even a Question) Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to implement ERP. This report looks at the performance of companies that have implemented ERP software versus the companies that have not. It also examines the capabilities that companies with ERP have compared to those that don't. Read More...
Pay, Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference
Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation

ticket to read  Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation strategy that connects rewards and performance can benefit both employers and employees. This white paper discusses some of the key factors. Read More...
Best Software Delivers More Insights To Its Partners (As Well As To The Market)
Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002, Best Software recently organized its first

ticket to read  Software Delivers More Insights To Its Partners (As Well As To The Market) Event Summary Even before recent outright consolidation bloodshed (see Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious ), many software powerhouses have long been engaged in calibrating their weapons and fortifying their kingdoms. At the beginning of June, somewhat coinciding with the onset of the PeopleSoft/J.D. Edwards and Oracle drama, Best Software , Inc., one of the leading incumbent providers of Read More...
IPSec VPNs for Extranets: Not what you want to wake up next to
In general VPNs are ill suited to building multi-company extranets, for any situation that extends across organizational boundaries, or where there is

ticket to read  VPNs for Extranets: Not what you want to wake up next to Business Drivers for Extranets The market for extranet connections is growing because corporations are motivated to: Extend their B2B connections to existing partners (Today, an average of only 37% of corporations are connected with their business partners, usually with basic data exchanges such as EDI VANs (1) )   Expand these connections beyond data exchanges to direct real-time access of data and applications   Connect with new partners as Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

ticket to read  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More...
CMS Is to Content as SOA Is to Enterprise Applications
There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to

ticket to read  Is to Content as SOA Is to Enterprise Applications There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to loosely couple service and functions, to being able to combine services into a new form, SOA and CMS share many common threads in the enterprise world. Find out how the forces that have made SOA so important today are now doing the same for CMS in web site management. Read More...
10 Ways to Use ERP to Lean the Manufacturing Supply Chain
A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment

ticket to read  Ways to Use ERP to Lean the Manufacturing Supply Chain A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how. Read More...

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